Avaya Equinox is a soft phone application that allows you to make and receive calls, send and receive messages, and access other UC features from your Mac computer. Avaya Equinox is compatible with Avaya Aura and Avaya IP Office platforms, and supports Single Sign-On (SSO) with Open Authorization (OAuth) and Security Assertion Markup Language (SAML).
In this article, we will show you how to download and install Avaya Equinox for Mac in a few simple steps.
Step 1: Download Avaya Equinox for Mac
To download Avaya Equinox for Mac, you need to visit the Avaya website and log in with your credentials. If you don't have an account, you can create one for free. Once you are logged in, go to the Products & Resources tab and select Avaya IX Workplace Client from the list. Then, click on the Releases tab and choose the latest release of Avaya Equinox Client / Avaya Workplace Client. You will see a list of downloads for different operating systems. Click on the link for MacOS and save the file to your computer.
Step 2: Install Avaya Equinox for Mac
To install Avaya Equinox for Mac, you need to locate the downloaded file on your computer and double-click on it. This will open a window with the Avaya Equinox icon. Drag and drop the icon to the Applications folder on your Mac. This will copy the application to your Mac. You can also right-click on the icon and select Open to launch the application.
Step 3: Configure Avaya Equinox for Mac
To configure Avaya Equinox for Mac, you need to open the application and enter your login details. You can use your SSO credentials if your system supports it, or enter your username and password manually. You also need to enter the server address of your SIP Phone Service provider. You can find this information from your system administrator or service provider. Once you are logged in, you can access your contacts, call history, voicemail, chat, meetings, and other features from the Avaya Equinox interface.
Avaya Equinox is a powerful and versatile soft phone application that lets you communicate and collaborate with ease from your Mac computer. By following these steps, you can download and install Avaya Equinox for Mac in minutes and enjoy its benefits. If you need any assistance or have any questions, please contact us at Techmode.com. We are an authorized Avaya partner and we can help you with any of your communication needs.
How to Use Avaya Equinox for Mac
Now that you have downloaded and installed Avaya Equinox for Mac, you can start using it to communicate and collaborate with your colleagues and customers. Here are some of the main features and functions of Avaya Equinox for Mac and how to use them.
Make and Receive Calls
To make a call, you can either enter the phone number or extension of the person you want to call in the dial pad, or select a contact from your contact list and click on the call button. You can also use the search bar to find a contact by name, location, or department. To receive a call, you will see a pop-up notification on your screen with the caller's name and number. You can either answer or decline the call, or send a quick message to the caller.
Send and Receive Messages
To send a message, you can either select a contact from your contact list and click on the chat button, or use the search bar to find a contact by name, location, or department. You can also create a group chat by selecting multiple contacts and clicking on the chat button. To receive a message, you will see a pop-up notification on your screen with the sender's name and message. You can either reply or dismiss the message, or open the chat window to view the entire conversation.
To access your voicemail, you can either click on the voicemail button on the main interface, or use the dial pad to dial *17. You will see a list of your voicemail messages with the date, time, duration, and caller's name and number. You can either play or delete each message, or call back the caller. You can also change your voicemail greeting by clicking on the settings button and selecting Voicemail Settings.
Join or Host Meetings
To join a meeting, you can either click on the meeting button on the main interface, or use the search bar to find a meeting by name or ID. You will see a list of your scheduled meetings with the date, time, topic, and host's name. You can either join or decline each meeting, or view more details about the meeting. To host a meeting, you can either click on the meeting button on the main interface and select Schedule Meeting, or use the dial pad to dial *18. You will see a window where you can enter the meeting topic, date, time, duration, and invitees. You can also enable video and screen sharing options for your meeting.
Manage Your Contacts
To manage your contacts, you can either click on the contacts button on the main interface, or use the search bar to find a contact by name, location, or department. You will see a list of your contacts with their name, number, status, and presence. You can either call or chat with each contact, or view more details about them. You can also add new contacts by clicking on the add button and entering their name and number. You can also create contact groups by selecting multiple contacts and clicking on the group button.
If you encounter any issues while using Avaya Equinox for Mac, here are some troubleshooting tips that might help you:
Make sure your Mac computer meets the minimum system requirements for Avaya Equinox for Mac.
Make sure your internet connection is stable and fast enough for voice and video calls.
Make sure your microphone and speakers are working properly and are not muted.
Make sure your camera is working properly and is not blocked.
Make sure your SIP Phone Service provider's server address is correct and reachable.
Make sure your login credentials are correct and valid.
Make sure you have the latest version of Avaya Equinox for Mac installed on your computer.
If none of these tips solve your problem, please contact Techmode.com for further assistance. aa16f39245