Difference Between Helpdesk and Customer Support Software?

Helpdesk and customer support software both help businesses take care of their customers, but they do it in different ways. Helpdesk software focuses on tracking and solving customer issues, usually through a ticket system. It's often used for technical support. Customer support software helps businesses connect with customers through channels like chat, email, and social media, making the whole support process smoother. Helpdesk software is about fixing problems, while customer support software is about keeping up ongoing communication and offering a better experience.